From the top menu, select ' Tools' -> ' Folder Options' and then from the ' View' tab, check 'Show Hidden Files and Folders'. You may need to force Windows to show them. The Outlook Express storage folders are hidden files. Open the ' Run' program from the ' Start' menu and paste the full path (CONTROL-V or right-click -> Paste).

Now right-click and choose the ' Copy' option. Use the left mouse button and click to select the entire path. This brings up a small window with the path to the storage folders directory. You'll find a ' Store Folder.' button click on it. In the Outlook Express program, go to ' Tools' -> ' Options' and move to the ' Maintenance' tab. Now if you cannot delete an email in Outlook Express the cause of your troubles might be faultly or corrupt Inbox or Delete Items folders.įixing these two folders is not difficult and for that we need to find out where these folders reside on the hard disk. As you may know, the email program uses the Inbox to store all incoming email, Sent Items for the messages you have sent and Delete Items for the messages that have been discarded. If you cannot delete email in Outlook Express and the program crashes frequently the problem might be because of corrupt storage folders - typically, the Inbox and the Deleted Items.

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